Roca Tile

Job Overview

Job Position: Showroom & A&D Inside Sales Intern

Employment Type: Full Time

Job Category: Sales

Number of Openings: 1

Desired Start Date: July 12 ,2021

Duration: Permanent

Approximate hours per week: 40

Paid: Yes

Base Salary: $16 hourly

Job Description:

This is an entry level position with the possibility to grow within the company and towards an A&D outsides sales position.

Main job duties:

• Showroom intern / inside sales showroom downtown: will be responsible for managing the day-to-day operations at the Chicago Showroom and also assist walk-in customers.

• Coordination of marketing and events in the showroom with the support of local managers’ team and Roca’s corporate marketing team (Miami based)

• A&D assistant: Will be assigned to certain A&D accounts to manage, which will require follow-up calls, review of current specifications and orders, assisting with product questions, sampling, etc.

Other job duties:

• Generate new and repeat sales by providing product and technical information in a timely manner

• Determine customer requirements and expectations in order to recommend specific products and solutions

• Recommend alternate products based on cost, availability or specifications

• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability

• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items

• Work with local managers and the marketing department in Miami in the coordination of regular events in the showroom for the A&D community

• Keep the CRM updated on existing accounts or if any new account is created (contacts, customer visit report, etc.)

• Make sure that any new specification or project is registered in our CRM

• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction

• Provide accurate information regarding pricing and availability

• Fill requests for catalogs, information or samples

• Obtain accurate information from CS or logistics in regards to shipment dates and expected date of delivery.

• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed

• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint

• Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals

• Identify trends in customer satisfaction or dissatisfaction

• Communicate to management unexpected increases or decreases in demand for products

• Manage time effectively, meet personal goals and work effectively with other members of the team

• Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software

• Follow company policies and procedures

• Present a professional image at all times to customers and vendors

• Perform other duties as assigned.

Skills and Specifications:

• Energy and drive to achieve goals

• Able to work in a very multicultural, multifaceted team, dealing with people at different levels

• Effective time management, organization and multi-tasking skills

• Able to promote the company’s values while supporting company goals for revenue and profitability in the territory

• Maintaining professionalism, diplomacy, sensitivity, and tact to portray the company in a positive manner

• Special people skills to deal with customers and an outgoing personality

• High sense of empathy

• Very good team player and should work well under pressure

• Flexibility and willingness to work on any other duties or projects not otherwise specified in job description

• Very strong communication skills written and verbal

• Strong telephone skills/etiquette

• Fluent English, basic writing and reporting skills

• Proficient in Microsoft Word, & Excel



Showroom & A&D Inside Sales Intern




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